For clinicians and care teams
Krasyn Scribe
We will delete the account identity and Krasyn-controlled Scribe content that is eligible for deletion after verification.
Important boundary: Clinical documents, exports, or records controlled by your organization are governed by that organization’s retention duties and agreements. Deleting your Scribe account does not direct a clinic to delete its medical record.
Opens your email app. Do not include passwords, transcripts, recordings, patient names, medical record numbers, or other health information.
For patients and authorized representatives
Krasyn Patient Portal
We will delete the portal identity, active sessions, profile data, proxy-access grants, and Krasyn-controlled copies that are eligible for deletion after verification.
Important boundary: Your clinic’s source medical record is not deleted by this request. Contact the clinic directly about access, correction, amendment, or deletion rights for the record it maintains.
Opens your email app. Do not include passwords, transcripts, recordings, patient names, medical record numbers, or other health information.
What we need from you
- • Send the request from the email address associated with the account.
- • Name the product and your clinic or organization, if applicable.
- • Complete the minimum identity check we provide in our reply.
If you cannot access the account email, explain that in your request. We will offer another verification path; we will not ask for your password.
What happens next
We acknowledge the request, explain the verification needed, and provide the expected completion date after we understand the account and any applicable retention requirements. The request is not complete until you receive a final confirmation from Krasyn.
If a clinic or organization controls the account, we may need to coordinate with its authorized administrator while still keeping you informed.
Data we may need to retain
Deletion is the default for data Krasyn controls and that is eligible for deletion. Some audit, security, billing, contractual, legal-hold, or clinical-record information may need to be retained when law or an applicable agreement requires it. Retained information is restricted from ordinary product use and is removed when the retention obligation ends. When an applicable service provider holds eligible associated data for Krasyn, we include that data in the deletion request. We identify applicable exceptions in the final response instead of treating the request as silently complete.
Account deletion is separate from service cancellation
The standalone apps do not currently sell an in-app subscription. If a clinic or organization has a Krasyn agreement, its authorized administrator must handle contract cancellation separately.
Need help before requesting deletion?
Email privacy@krasyn.com or review the Privacy Policy. General support is available through our contact page.